CUSTOMER SERVICE
In today’s competitive business world, excellent customer service is vital. It builds loyalty, trust, and revenue. We help our clients by evaluating their customer service needs, identifying issues, and recommending outsourcing solutions to improve their customer care.
Partnering with an outsourcing provider experienced in your industry and the services you need is crucial. It reduces the learning curve, delivers better results, and fosters a long-term partnership.
- General enquiries
- Application management
- Bookings
- Sales support
- Orders and claims handling
- Dispute resolution
- Payment management
- Product details
- Product returns
BACK OFFICE
The back-office is the heart of an organisation’s daily operations, handling vital administrative and support tasks. While these tasks are essential, they can drain time, resources, and divert focus from core business activities. Just like in the front-office, customer experience matters greatly in the back-office. Hence, it’s imperative to find an experienced outsourcing partner with the right technology and process expertise to enhance back-office performance and outperform in-house capabilities.
Our tailored back-office solutions are designed to meet your specific business needs, with the aim of streamlining operations and boosting productivity. We provide harness cutting-edge technology and established best practices to optimise your back-office functions, keeping you at the forefront of efficiency and effectiveness.
- Data-entry
- Market research
- Legal research
- Payroll processing
- Invoicing
- Billing
- Refunds
- Document creation
- Contract management
- Regulatory reporting
TECHNICAL SUPPORT
A dependable and effective technical support system is a must for every business. It’s not just about resolving issues promptly; it’s also about delivering exceptional customer experiences.
We work closely with our clients to elevate their technical support, identifying areas for enhancement, offering solutions, and resolving customer technical issues. Opting for a service provider with expertise in technical support is key for long-term outsourcing success. Additionally, our dedication to quality and efficiency means your business enjoys round-the-clock support, enabling you to concentrate on your strategic objectives while we manage technical challenges.
- Helpdesk
- Software troubleshooting
- Licensing and activation
- Network administration
- Hardware troubleshooting
AUDITING AND QUALITY ASSURANCE
We understand that maintaining the highest standards of quality and compliance is paramount for your business. Our Auditing and Quality Assurance services are designed to help you achieve just that. We provide a meticulous and proactive approach to auditing, enabling you to identify and address potential issues before they become problems. Our Quality Assurance experts work diligently to uphold your brand’s integrity and ensure your products and services meet or exceed industry standards. With our support, you can be confident that your operations adhere to the strictest quality controls, driving customer trust and business success.
- Internal Annual Audits
- Internal Bi-Annual Audits
- Internal Quarterly Audits
Find out more about our Auditing and Quality Assurance service